Contact directory
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Work permits (before November 2008) and Accession State customer contact centre
The customer contact centre can answer enquiries about residual work permits, the Highly Skilled Migrant Programme applications (before February 2008), as well as general enquiries about the A8 Worker Registration Scheme and A2 Bulgarian and Romanian work permits/accession worker cards.
Please be aware that the customer contact centre is currently experiencing very high call demand and therefore you may experience difficulties in contacting us. Please may we apologise for this and for any inconvenience this may cause you.
Full information on all of our schemes and programmes is available on this website.
If you wish to make a complaint about the work permits and accession state helpline please email us at contactcentre.complaints@ukba.gsi.gov.uk.
Phone: 0114 207 4074
Fax: 0114 207 5861
Address: Customer Contact Centre, UK Border Agency, PO Box 3468, Sheffield, S3 8WA
Opening Hours: Monday to Friday 0900 to 1700.