Contact directory
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Sponsorship and employers' helpline
This UK Border Agency telephone helpline can provide:
- information for employers and education providers about sponsorship under the points-based system;
- a service to employers who want to verify the entitlement to work for people who are awaiting the outcome of an application made to the Home Office; and
- advice to employers about preventing illegal working, and particularly about carrying out the document checks necessary to attain a defence against conviction.
Calling us
All telephone calls are recorded for quality purposes. The contact centre is currently experiencing high call volumes as there is a high demand for our service. Many common questions are answered on this website; you should read the section on For employers and education providers.
(Please note that the email address below should only be used for sponsors' enquiries about the sponsor application process for Tiers 2, 4 and 5 of the points-based system. If you are not a sponsor and your enquiry is not in relation to these subjects, you will not receive a response. We cannot answer general or specific enquiries about how migrants apply under the points-based system - this information can be obtained from the immigration enquiry bureau. We aim to respond within two working days.)Email: sponsorshipPBSenquiries@ukba.gsi.gov.uk
For queries regarding visits to your organisation, email: sponsor.visits@ukba.gsi.gov.uk
If you wish to make a complaint about the sponsorship and employers' helpline please email us at contactcentre.complaints@ukba.gsi.gov.uk.
Phone: 0300 123 4699
Opening Hours: Monday to Friday 0900 - 1700.