Staff guidance, instructions and country information
This section contains the policy, guidance and country information used by our staff. We publish these documents as part of our commitment to freedom of information.
A few documents are classified as 'restricted' because they contain sensitive information. In these circumstances we remove the sensitive information from the document or, on some occasions, we do not make the document available.
These documents set out the UK government's policy on asylum. They are followed by our asylum case owners.
Guidance for our asylum case owners, who handle asylum applications through the integrated end-to-end case management process.
These bulletins describe how we interpret the current legislation as operational processes and procedures. For information on section 4 support, see 'Asylum process guidance'.
Accurate, balanced, relevant and up-to-date information on asylum seekers' countries of origin, used by our staff when determining asylum applications.
Operational guidance notes (OGN) summarise the general, political and human rights situation in a particular country, and describe common types of asylum claim. Country policy bulletins provide clear guidance on dealing with country-specific issues that arise in asylum and human rights applications.
The immigration directorate instructions (IDI) are internal guidance for our staff on the handling of applications.
Instructions used by our staff who handle visa and entry clearance applications made outside the UK.
Guidance and information for caseworkers dealing with work permit and other applications.
Our policy on non-compliance with the biometric registration regulations.
Guidance and information for case workers dealing with European applications under the Free Movement of Persons Directive (2004/38/EC).
Instructions used by our staff when deciding applications for citizenship.
A manual of guidance and information forofficers dealing with immigration enforcement within the UK.
This guidance explains how we maintain contact with asylum applicants and other applicants throughout the application process.
Procedures followed by our staff working within the detention estate and contractors employed on behalf of detention services.
Operating standards for pre-departure accommodation for families with children.
We are currently rewriting our guidance to make it clearer and more closely linked to the Immigration Rules. This section contains the guidance that we have rewritten so far.
This guidance explains our procedures for dealing with complaints about our service or our professional conduct.
In this section you can find out how to get the most out of information by managing it effectively, reusing it where possible, sharing it appropriately and ensuring that it is adequately protected.
Guidance for caseworkers dealing with applications for leave to remain as a stateless person.