02 May 2008
We aim to decide 70% of applications within 5 days and 90% within 15 days. Regrettably, due to resource pressures, we are currently taking longer than normal to decide applications. We are considering applications received at our payment processing centre as follows:
Business and Commercial:
Straight forward applications (including Tier 1's) between 10 April 2008 and 25 April 2008
All other applications between 10 April 2008 and 14 April 2008
Reviews: are currently considering applications received on 15 April 2008
Sports and Entertainments team: are currently considering applications received between 22 April 2008 and 1 May 2008
To help us provide the best possible service, please do not contact us to check the progress of your application until at least 15 working days after submitting it. Please do not contact the reviews team until at least 4 weeks after submitting your request.
Note: business team 9, 11, reviews and Sports and Entertainments are in the process of being relocated. As a result you will be unable to contact them from 1500 on Friday 2 May 2008 until Tuesday 6 May 2008. Should you need to discuss a specific case you are advised to either e-mail the team directly or alternatively you can contact our customer contact centre. Updated contact details for these teams will be placed on this website next week.
What if my application needs urgent treatment?
Requests for urgent treatment will only be considered in exceptional circumstances. This will not normally include circumstances where, for example, the employee has made travel plans or a start date for the employment has been agreed in advance of a decision being made. To request urgent treatment contact us in advance of submitting the application providing full reasons why it should be considered urgently using the contact details below.
Please note the details being referred to under see also are alphabetically split for contact purposes only; they do not show which team will deal with your application.