How long will my application take?
This page explains how quickly we aim to process your application for a Home Office travel document.
We will write to you to confirm that we have received your application. We aim to process:
- 70% of applications within four weeks; and
- 90% within 14 weeks.
Please do not contact us to ask about progress unless you have been waiting longer than 14 weeks. If there is a problem with your application, we will contact you to let you know. If you do need to contact us, you can do so by phone or letter.
Applications to replace lost documents can take much longer to process than normal applications. This is because we need to fully investigate the loss.
We deal with applications in the order in which we receive them, unless you need a travel document because of a medical emergency or a family funeral. In this case, you will need to send us your form with evidence of this emergency, such as a recent medical report, doctor's report or death certificate. You can fax this evidence to us on 020 8760 3385.
If you do not send us evidence of an emergency or we decide that it is not appropriate to give you priority for the reasons you give, your application will remain in the queue to be dealt with according to the date on which we received it.
You must not make any arrangements to travel until you have received your travel document.
Contact
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Immigration enquiry bureau
0870 606 7766
UK Border Agency Lunar House, 40 Wellesley Road, Croydon, Surrey, CR9 2BY